Shipping Rates & Delivery
All of our products are free shipping available. We ship to locations globally (except North Korea)
|
Shipping Method |
Shipping Time | Shipping Free |
|
STANDARD |
-America：15-20 days -Europe：11-15 Days -Japan：6-15 days -Australia：9-20 days -Southeast Asia：7-15 days （Global shippings,except North Korea） |
Free |
1) The shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed.
2) The tracking ID will be generated and sent within 7 days after you place your order. If you do not receive it, please contact us.
3) We will make every effort to deliver your package as soon aspossible. However, additional time may be required due to invalid addresses and custom clearance issues.
4) During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please contact with us for the shipment details and tracking ID : support@populife.co
5) Our products are subjected to terms and conditions set out by, but not limited to, DHL, UPS, EMS, Deppon, FedEx.
Damages & Issues
1) Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 working days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
2) Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us.If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
Taxes, Fees & Charges
1) The items prices do not include import taxes. Taxes will automatic calculate at checkout. The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though.
2) Please note that you're responsible for customs clearance and tariff payments where applicable.