Support - Deadbolt

Network connection failed in Populife App?

1. Make sure the data permission for Populife is allowed and enabled:

• For iPhone: Settings >> Cellular Data >> Populife >> Turn it on.

• For Android: Settings >> Apps >> Populife >> Data usage >> Enable "Mobile data" and "WLAN".

2. Check if VPN is enabled: if VPN is enabled, please turn it off and try again.

Cannot find the device when pairing or cannot unlock/lock via Bluetooth?

1. Restart Populife App.

2. Restart phone Bluetooth.

3. Try again.

Note: If you are using an Android phone, make sure you've enabled the location permission through Settings >> Apps >> Populife >> Permissions >> Location >> Allow

How to add/pair a smart device in Populife App?

1. For a new device:Open the "Device" in "Populife" App, Click the "+" icon and follow the guide.

2. For the device that has already been added:Ask current owner to delete the lock in App first, and then you can add it the same way as adding a new device.

Note: If you cannot add the lock normally, the reasons may be as follows:

1. The device is not nearby or ACTIVATED: Please keep the device within 1 meter of your phone and make sure the phone Bluetooth and network are enabled.

2. The device has already been added by others: In this case, the APP can search and find the device, But the device name is gray and no "+" sign appears. Please ask the original owner deletes the device in App or open the device and reset it.

How can I share a digital key to others?

After adding a device in "Populife" App, you will have the digital key to the device .You can also share a digital key to others by following the steps:

1. Select the device from the "Device" page of the App, select "Digital Key".

2. In "Digital Key" page, click "+" icon to create a key.

3. Configure and set the digital key, then you can share it after it is generated.

How can I customize my own password?

You can have your own custom password by either of the following ways. Before setting, open the "Populife" App on the phone and keep it within 1 meter of the device.

1. Modify Admin code: Select the device >> Click "Settings" >> Select "Admin code" >> Enter your own password and save.

2. Create a custom code: Select the device >> Click "PIN Code" >> Click "+" icon >> Select "Custom code" >> Set the valid time, then save.Note: The password must be 6-9 digits.

Can I lock the Deadbolt on keypad?

Place your phone near the lock, and follow these steps: Select the device on "Populife" App , click "Settings" >> Select "Automatic locking" >> Switch on/off >> Click "Set time" to set the duration of automatic locking >> Save.

What unlocking methods does the Deadbolt support?

Here are the main ways to unlock:

1. Unlocking with the digital keys in the App

It refers to unlocking with the password through the numeric keypad of the device. The password contains these types: permanent, time-limited, one-time and custom.

2. Unlocking by keypad password

It refers to unlocking with the password through the numeric keypad of the device. The password contains these types: permanent, time-limited, one-time and custom.• Permanent codes are random numbers generated by the system and can be used permanently;• Time-limited codes are random numbers generated by the system and it can set a valid period;• One-time codes are random numbers generated by the system and it will expire once it is used;• Custom codes is 6-9 digits password set by you and it can set a valid period.

Why does the lock keypad light up and then darken immediately?

This is the security mechanism of the device. When the wrong password is entered 5 times in a row, the lock keypad will be frozen for 5 minutes.

During the 5 minutes, the keypad can be activated immediately again by unlocking successfully via digital keys in App.